I have been working in a call center for a very long time now, 13 months with my first job and first company, now 28 months with my second company. Some, if not most, of you might actually think that it’s not the best job there is in the country but I can just say that I am truly happy that I have worked in this industry.
It was my final year in college then when my family had severe financial issues. My parents were not able to find stable, income generating jobs that time and I thought I was our family’s life saver, at the same time I just wanted to go out of the financial trouble altogether. I questioned myself “Why do you always claim that you have these talents and but you can’t even help produce income for the family?”
From then on while I was working with my college thesis I was so determined to get a job that would support my own education at least and help my family a little. I was already very well versed with the internet that time and loved everything about it. I searched for jobs online. Because I was still an undergrad I searched for secretarial and encoding jobs (I was an excellent speed typist) but after a while got to an advertisement that trains people for call center jobs. I heard that call centers that time pays really well (that was five years ago) so I thought I would try it.
When I got to the training facility I realized I already know everything that they were trying to teach (Harhar.. Yabang ko sorry). They eventually referred me to submit my application to Ambergris Solutions, Inc (then, now Telus International Philippines). I passed the initial group interview, passed the second one-on-one interview, and passed the final panel interview. I can’t believe I was actually accepted with my first ever application in my entire life! My parents didn’t know anything about at first. I told them about it when I was about to attend my very first day of training.
From then on everything went smoothly except that I had to AWOL from school because I can’t be absent with the first week of training, which also happened to be my finals week for that first semester. I had to choose then and I thought it was what’s important that time.
Turned out what I did was just right. I was able to help almost all of the family’s finances and we were able to survive those critical times.
When I met my boss‘ father, I quit my work, he helped my family, and after I gave birth to my boss I got employed at eTelecare Global Solutions, up to present.
Now that I am counting my days with this company, I am looking back at all those things that I learned and earned from working in this industry. Not only was my accent, grammar and sentence structure enhanced but my confidence on communicating with different types of people has greatly improved. It is where I learned how “putting yourself onto someone’s shoes” really mean, how to do it, and how it affects others and myself. It makes me sincerely happy whenever I am able to help other people just by communicating with them over the phone. The happiness doubles whenever you receive something like “Are you sure you’re not an American? You speak very good English” or “Can I speak to your supervisor? I really need to tell him that you were the best!” The happiness triples whenever you receive an excellent SURVEY. Hihi..
Definitely we would hear a lot of negative feedback from others about working in this industry. Cigarettes, alcohol, coffee, and infidelity are just some of the things I didn’t touch and was able to overcome. I am so happy that in the companies I worked at, the people are very respectful with the things I believe in, most specially my health and moral standards. I gained a lot of very trustworthy friends in this work that I know I would always cherish.
Through this industry, people in all walks of life become united. Graduates, undergraduates, underemployed, single, married, single parents, good looking and not-so-good looking people are all gathered and become one in purpose–to earn big bucks, I mean, to provide excellent service through technology such as the telephone or the internet.
Honestly though, I don’t have plans of going back to this type of job anymore in case I graduate. I’ll be pursuing my career with programming and the likes. Also there are other health benefits that you get when you don’t work night shift but I can still say that I am grateful that I belong to a country where a majority of international calls are being routed to. Growing call centers means more jobs for more people and a better way of living to a majority of the Filipinos. More jobs would inspire more people to get better education. I used to tell my younger brother whenever he gets too involved with online games “Puro ka laro. Tapusin mo naman kahit hanggang second year ng college. Baka naman kahit call center hindi ka makapasok nyan!” Hihi.. He’s has just finished his third year of Biology and plans to take up med.
Less than a month and counting. I have never been happier to go to work other than these days. I feel excited with helping the best way I can until my last day. I am grateful for all the blessings from above that I received with working in this industry and will certainly make use of it with the following years to come. This is Agent double “O” one-two-three-four, now signing off.