Without further ado, here are the FACTS:
Date of Order: 20 April 2012 Friday
Product: LG W1942T Flatron 19″ LG612EL08HGD-4891
Promised Delivery: 2-5 business days
First follow up call: 24 April 2012 (2nd business day) Customer service representative said that there are no available stocks for the monitor we ordered and that they are still looking for stocks. Rep promised to call back the same day. No call back received.
Second follow up call: 25 April 2012 (3rd business day) Same answer, no available stocks, will receive call back. No call back received.
Third follow up call: 26 April 2012 (4th business day) Same answer, no available stocks, will receive call back. No call back received. Seriously.
Fourth follow up call: 27 April 2012 (5th business day) Same answer, no available stocks, will receive call back. No call back received. I know, I am just copying and pasting, but really, really, seriously, lol we didn’t receive a call back.
I sent a detailed email to email@example.com, I didn’t get a reply. No. Not one. Until now (1 May 2012)
I tweeted a message at @LazadaPH, Tweeter person told me to send details and send a message to their Facebook page. He/She also confirmed that he/she forwarded the concern to Customer Service, which I thought I already did with my original email anyway, still no reply.
Fifth follow up: 30 April 2012 Monday (Oh yeah, we allowed another weekend to pass)
I posted on the Lazada Philippines Facebook page, the fans who are dying to win iPads replied and told me that it happens and that it will come eventually, and that I need to send a message directly so that the admin for the Facebook page will get it. I did. The Facebook person told me that he already forwarded the problem to Customer Service, which I thought the Tweeter person already did, and which I thought I personally did in the first place. He further told me that “The social media department don’t have access to your purchase.”
FINALLY!!! In the afternoon after lunch, my brother received the long awaited call (THE CALL! NOT THE MONITOR!) that the product we ordered online is already PHASED OUT and that I will receive the amount back to my credit card.
1 May 2012 – No credit received.
Don’t worry. I will keep you guys posted.
Oh by the way, this monitor is still posted on their website until now (1 May 2012)
Please watch out. You might order a PHASED OUT item and experience the same thing. LOL!
Here’s the screenshot.