BPI Express Deposit Monster ATMs

I’m starting to think that pay days really aren’t my lucky days.

Bago ako mag-withdraw ng pay ko ay ni-plano kong mabuti ang scheme ko para may matitira pang pera kung sakaling ma-hold up ako habang naglalakad from Union Bank ATM Ayala Ave, kung saan ako magwi-withdraw, papuntang BPI Express Deposit ATM (100 meters away), ay matitira pa ako kahit papaano.

Nang mapansin ko na maliwanag pa pala sa kalsada at marami-rami pang tao sa Ayala, napag-isipan ko na mejo lakihan na ang ide-deposit. Eto na ang mga susunod na pangyayari:

to     expressonline@bpi.com.ph
date  Nov 28, 2008 1:46 PM
subject  Hardware Malfunction on Express Deposit
mailed-by  gmail.com
I have tried to deposit 40 pieces of P500 bills (total of P20,000) using the Express Deposit ATM at your main BPI branch in Ayala Ave. cor. Paseo de Roxas St. in Makati last night, November 28, 2008 at around 10:30PM. I inserted the bills as I normally did and after the machine counted it, it gave a hardware malfunction error and advised to call the hotline to report the problem. I waited for a couple more seconds and it ejected my ATM card afterwhich the Express Deposit ATM displayed “Machine Unavailable.”

I informed the security officer about what happened. He allowed me to use their land line phone to call the trunkline. I was able to check my available balance and confirmed that the P20,000 I tried to deposit has not been reflected yet. I waited literally 19 minutes before I was able to speak to a phone banker. She said that she had already filed a report and that it would take 3 working days for the investigation and the amount to be credited to the account.

I am sending an email now for two things. First is to make sure and confirm from your email support department that on Thursday, December 4, 2008, the amount would already be reflected. Second, to file a formal complaint about your inefficient express teller machine. The phone banker advised me that it happened due to a scheduled system maintenance. The question that kept bothering me is “Why in the world would you allow an account holder to attempt a transaction 20 seconds before the scheduled maintenance if it really exists?” There should be a notification at least that “You would have to finish the transaction now because in 20 seconds we are going to a have a scheduled maintenance.” Your rotten system (which I have been very satisfied in the past) devoured all my money, gave me nothing in return and told me “Sorry. I don’t want to work right now.”

This is the first time I have been extremely disappointed with your service. Will be expecting immediate feedback.

So ganun na nga ang nangyari. Hindi nga ako na-hold up ng totoong tao pero ni-hold up ako ng isang makina. Mabuti na lang at may tinira pa akong pera. Kung sakali palang sinaid ko iyon, lagas ako habang naghihintay ng tatlong araw. Pagkatapos kong tumawag kagabi, naglakad ako sa Ayala ng maluha-luha at nagdadasal.